A GENERAL GUIDELINE OF THE PROCEDURES WE ARE IMPLEMENTING AT OUR PROPERTIES
With our hotels, resorts and lodges re-opening their doors, we recognise that the COVID-19 virus has required all of us at Dream Hotels & Resorts to be more mindful as we go about our day-to-day operations.
During your stay at any one of our properties we will do our utmost to make you feel relaxed and well-taken care of, but please be aware that you will encounter a few procedures that will feel quite different to our typical hospitality
As we slowly find our feet again with lockdown gradually scaling back, it remains our responsibility to ensure the
safety of our staff and guests and we will continue our deliberate and cautious efforts to contain the potential spread of the virus.
Our teams on the ground will be making sure that we meet the latest guidance from the CDC and WHO on hygiene and cleaning and that we are still abiding by the principles of social distancing.
Although not part of our usual norms, guests will have the option to handle their own luggage. Depending on the property, luggage can also be placed on a porter trolley by guests and offloaded by them in the room to minimise touchpoints.
MEAL & DINING OPTIONS
Limited buffets will be served. Individually plated meals, a la carte menus, in-room and outdoor dining options will be available, weather permitting. Dining tables will be spaced accordingly.
REDUCE TOUCH POINTS
Depending on the property, only select facilities will be operational. All equipment utilised during resort activities will be sanitised and disinfected accordingly with some activities will be halted altogether. At our game lodges, we will allocate a minimum number of guests on all guided drives.
PROCEDURES & PARTNERS
A clear procedure has been defined with our local medical emergency partners which provide 24-hour emergency assistance at each of our properties on what to do in the event of a suspected case.