FALSE BAY BOAT SAFARIS

FALSE BAY SAFARI BOAT EXPERIENCE

TERMS & CONDITIONS

1. General Conditions
1.1. All boat experiences operate on Lake St Lucia’s False Bay sector under Malkoha Lodges exclusive commercial licence.
1.2. The experience is subject to weather, lake conditions and safety assessments made by the skipper or lodge management.
1.3. The maximum number of guests per trip is 10 persons to ensure comfort, safety and premium guiding.
1.4. All guests must be present 20 minutes prior to departure for safety briefing and check-in. Late arrivals may forfeit the experience without refund.
1.5. All bookings are confirmed only once full payment or deposit has been received.

2. Safety Requirements
2.1. Life jackets are provided for every guest.
2.2. Non-swimmers and all children under 6 years old are required to wear life jackets at all times while on board.
2.3. Children must be under adult supervision throughout the experience.
2.4. The skipper reserves the right to allocate seating and request guests to remain seated during certain sections of the trip for safety reasons.
2.5. No standing, leaning over railings, or unsafe behaviour will be permitted.

3. Indemnity & Documentation
3.1. A completed indemnity form is mandatory for all guests prior to boarding.
3.2. No guest may board without having signed the indemnity (digital or physical).
3.3. Parents/guardians must sign on behalf of minors.
3.4. Guests acknowledge that this is a nature-based activity and sightings of wildlife (hippo, crocodile, birdlife, etc.) cannot be guaranteed.

4. Weather, Water Levels & Operational Decisions
4.1. Weather on the lake can change rapidly; the skipper’s decision regarding postponement, route changes or cancellation is final.
4.2. If the lodge cancels the boat safari due to unsafe conditions, guests may choose:
• A full refund of the boat safari fee; or
• A rescheduled experience at the next available opportunity.
4.3. If weather becomes unsafe while on the water, the trip may be shortened for guest safety. In such cases, partial refunds are not provided.
4.4. Guests who choose to cancel due to personal preference or discomfort with weather when the skipper has declared the trip safe to operate will not qualify for a refund.

5. Guest Cancellations
5.1. Cancellations more than 48 hours before departure: full refund.
5.2. Cancellations 24–48 hours prior: 50% refund.
5.3. Cancellations within 24 hours or no-shows: no refund.

6. Health, Accessibility & Conduct
6.1. Guests must disclose any relevant medical conditions before departure (e.g., mobility limitations, epilepsy, severe allergies, pregnancy).
6.2. The lodge reserves the right to decline participation if it may compromise guest safety.
6.3. Any guest whose behaviour endangers others may be removed from the activity without refund.

7. Photography & Privacy
7.1. Guests may take photographs but must always remain seated and avoid leaning over the railings.
7.2. Drones are not permitted due to wildlife sensitivity and iSimangaliso Wetland Park regulations.

8. Environmental & Wildlife Guidelines
8.1. False Bay Safari’s operates within a World Heritage Site and adheres to strict conservation ethics.
8.2. No feeding, disturbing or provoking wildlife is allowed.
8.3. No littering or removal of natural items (wood, reeds, fossils) from the landscape.
8.4. Guests are asked to respect the quiet, slow-travel ethos of the lake and its birdlife.

9. Rates & Payment
9.1. Rates are quoted per person and include the services of a trained guide and skipper.
9.2. Rates are subject to seasonal adjustment without notice.
9.3. Private group bookings are available on request.

10. Lodge Values & Guest Care
Malkoha Lodge is committed to legendary experiences and celebrates the Dream Hotels & Resorts values of empathy, reliability, sustainability and excellence. All activities are designed to be immersive, safe and respectful of the lake, sand forest and surrounding community.