Managed Services

1. CREATING FUSION

Partnering with Dream Hotels & Resorts means automatic access to over 20 years of unmatched hospitality expertise. As one of the most recognised names in the market, we continue to work hard at building and maintaining a reputation for excellence that all branded properties under our care can leverage.

Joining our Brand results in integrated access to:

• Sales & Marketing Representation Collateral
• Loyalty Rewards Programme
• Dream Vacation Club Access
• Group Distribution Integration Across Multiple Platforms
• Group Best Practice Standards & Guidelines
• 24 Hour Central Reservations Services

2. YOUR IMAGE

When it comes to brand building, our approach is thoughtful yet targeted. We’re not about ticking boxes, but rather creating targeted and results-driven strategies to align with your needs. Our sales and marketing tactics are deep-rooted in nurturing long term relationships with customers at every stage of their buying journey.

Our brand-building Sales and Marketing toolbox includes:

• Website & Booking Engine Integration
• Social Media Management & Optimisation
• Email Marketing
• Ad spend Management & SEO
• Graphic Design & Content Creation
• Advertising g & PR Strategy Management
• Direct Sales & Trade Show Representation
• Distribution Third-Party & OTA Management
• Brochure, Contracting, Educationals & Familiarisation Trip Management
• International & Local Representation
• Full Segmentation Account Management
• Revenue Management Architecture & Implementation
• Defining key market segments and establishing marketing goals
• Developing and training sales teams and management staff
• Brand growth via web development, mailer campaigns, and online advertising
• Initiating and leveraging partnerships with high-end web portals

Le Franschhoek Hotel & Spa

Franschhoek, Western Cape

1. OPERATIONAL MANAGEMENT

Through our dynamic and comprehensive offering, we assist owners across a wide spectrum of hotel product types and classes. It’s not a one size fits all approach, either. Our experience allows us to meet the individual needs of those who demand high performance — and that’s what separates us from other big-box hotel brands.

We deliver the following Operations management value-adds:

• Full Operational Oversight in conjunction With The Unit Manager
• Operational Optimisation & Analysis
• Expense control and evaluations to maximise your bottom line
• Strategic Revenue Management
• P&L And Cost Reviews for Best Practice
• Reputation Management
• Monthly Reporting & Reviews
• Annual Budgeting & Capital Expenditure Planning
• Group Best Practices & Operating Standards Implementation
• Health Safety & Hygiene Auditing (Third Party Providers)
• Energy Efficiencies - Real-time measuring - managing both electricity and water (Elective)

2. HUMAN RESOURCES & WELLNESS MANAGEMENT

When it comes to our teams, we believe in operating a sustainable and responsible business model that uplifts our people and their communities. Our approach to staff management and training is comprehensive yet empathetic — those on the ground are fully supported and cared for so that they can provide the best service for all guests.

When it comes to human resources, we offer assistance with:

• Recruitment & Selection Vetting Exclusive of Placement Costs
• IR Management & Oversight
• Group Development Planning & Integration with our Learner Management System
• Training & Development
• Payroll & Biometric Time Management Services
• Group Wellness Plan

3. FINANCIAL MANAGEMENT

We’ve always valued financial optimal financial management & data analysis — using it to inform adaptable strategies that guarantee maximum profitability. Collecting, interpreting and organising financial intelligence is a crucial element of our management offering. These processes help us formulate short- and long-term financial goals for all hospitality assets within our portfolio.

Ensure financial performance efficiency:

• Management Accounts & Reporting Oversight
• Customised owner reporting, in addition to cash flow analysis, annual budget, and monthly forecasts
• Statutory & Tax Payment Management & Compliance
• Annual Business Forecasting & Cashflow Management Oversight
• Specified Centralised Procurement Strategy
• BEE (Elective & Costs Excluded)
• Dedicated offsite Accountant (Elective & Cost Excluded)

4. INFORMATION TECHNOLOGY

Stay ahead of new opportunities through simplified IT operations. We are consistently evaluating the latest digital tools and solutions to increase efficiency while reducing overall costs. Our in-house team of specialists are here to help you innovate and optimise your IT infrastructure whilst streamlining task-heavy processes.

Accelerate your digital transformation journey through our:

• Monthly analysis & reporting
• Backup & security services
• Remote support for all users
• Advanced technology solutions

5. ASSET MANAGEMENT & CONSULTING SERVICES

As a full-service asset management provider with proven systems and strategies, each property we manage runs like a well-oiled machine. Our comprehensive approach to hotel management not only maximises investor value but brings in long-view, forward-thinking insight into what really matters.

Give your assets the competitive edge with our:

• Research & Property valuations
• Product positioning
• Franchise modelling
• Asset Repositioning & Capital Expenditure Planning
• Vacation Club management