Frequently Asked Questions
DAY VISITORS
The resort is open for day visitors from 08h00 - 20h00 daily as per charges below and have access to the day visitors area only. Day visitors are requested to start packing up by 19h30 so that they are ready to leave the resort by 20h00.
Management reserves the right to limit numbers and we do not take bookings for any day visitors. The maximum number of day visitors allowed is 300. All day visitors will be handled on a first-come, first serve basis and Management reserves the right to close the gates once we are full. NO BUSSES ARE ALLOWED ON PREMISES.
All School Holidays/Long Weekends/Public Holidays
All persons = R150.00 (inclusive of all children of 4 years and older)
Normal Weekdays - outside of school holidays
All Persons = 70.00 (inclusive of all children of 4 years and older)
Normal Weekends - outside of school holidays
All Persons = R120.00 (inclusive of all children of 4 years and older)
What is check in time? Check out time?
Hotel guests check in time is anytime from 15h00 on the day of arrival.
Timeshare / Points bookings arrival time is anytime from 17h00 on the day of arrival.
Check out time for all accommodation units is strictly 10h00 on the day of departure.
Should you wish for a late checkout, please request at reception and this will be allowed only if there is no arrival for the day. A late checkout will be charged at a rate of 114.00 per hour from 10h00.
Check in requirements?
All guests are requested to present their ID documents on arrival and all Points organization booking guests must present their Guest certificate as well as their I D documents.
Please be advised that the guest whose name appears on the guest certificate must be present upon checking in.
Parking
We provide safe parking in front of the hotel. Each room has an allocated parking bay. If you arrive with more than one vehicle, the extra vehicles will find open parking bays at the one side of the parking lot that is not allocated to a specific unit number..
Please be advised that the guest whose name appears on the guest certificate must be present upon checking in.
Pet Policy
Unfortunately we do not allow any pets at the resort.
What is your policy when we arrive with extra guests?
Should you have more guests that what we allow per room, the extra guests will have to book and stay in separate accommodation at the normal rack rates.
Should there be no extra accommodation units available for rental, the guests would have to return home.
