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CityBlue Hotels

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Packaged Experiences

Family
Moments
Bush
Experiences
Exhilarating
Adventures
Relax &
Revitalise
Beach
Adventures
Romantic
Moments

a range of services establishing a reputation for excellence.

Expert hospitality management and branding solutions that protect your asset, strengthen your brand and grow your returns.

mANAGED SERVICES

Our Services Are Comprehensive Yet Personalised To Meet Your Unique Needs

Finfoot Lake Reserve

Greater Pilanesberg, North West

OUR SERVICES

Experts In hospitality

When you entrust your property to Dream Hotels & Resorts, you gain the backing of a brand built on more than 35 years of hospitality excellence. Since 1988, we have grown a diverse portfolio of more than 20 lodges, resorts, hotels and conference venues across South Africa, Mozambique and Botswana.

Our track record reflects our ability to drive growth while maintaining consistently high standards. Because no two properties or markets are alike, we focus on specialisation rather than standardisation, matching the right business model and the right support to each asset.

Blue Marlin All-Inclusive Seascape

Scottbourgh, KwaZulu-Natal South Coast

our approach

Proactive Approach To Asset Management

Our managed and branded services cover the full spectrum, yet every partnership is tailored to the owner’s goals. We take a proactive approach to asset management, combining collective expertise, market intelligence and analytical tools to build sustainable, long-term growth. From day one, you’re partnered with a dedicated team of specialists in operations, finance, sales and marketing, all focused on unlocking your property’s full potential.

Case studies

Highlighted properties

Explore our collection of case studies, showcasing the success stories of properties within our hotel and resort portfolio. Each case highlights our commitment to excellence, innovation, and guest satisfaction, offering insights into the unique challenges we’ve overcome and the exceptional experiences we’ve created.

The Team

Get to know Our Vanguard Team

Our Vanguard team brings together decades of combined experience across hospitality operations, finance, sales, marketing and technology. They are a hands-on group of leaders who lead with integrity and live our Vision and Mission.

Nick Dickson

Chief Executive Officer

Brent Dickson

Chief Operating Officer

Anthea Faulds

Financial Lead

Le Roux Steyn

360HUB Operations Lead

Chris Godenir

Custodian at the Peninsula and Director of Touching Dreams

Chris Snyman

Chief Development Officer

Reinhard Visser

Resort Operations Lead

Bryony van Zyl

People Lead

Ansu du Plessis

Commercial Lead

OUR SOLUTIONS

Elevate Your Brand with Dream Hotels & Resorts

Partnering with Dream Hotels & Resorts gives your property immediate access to more than 35 years of hospitality expertise and one of the most recognised names in South African travel. Every property under our care benefits from the reputation for excellence we continue to build.

Brand
Integration

Joining our brand offers integrated access to:

  • Sales & marketing representation and collateral
  • Dream Vacation Club access
  • Group best practice standards & guidelines

Reservations & Distribution

Joining our brand offers integrated access to:

  • 24-hour Central Reservations
  • Group reservations integration across multiple platforms
  • Third-party distribution & CRM management

Sales & Operational Support

We also offer Sales and Operational Support to:

  • Direct sales & trade show representation
  • International & local representation
  • Brochures, contracting, groups & familiarisation trips
  • Full segmentation account management
  • Sales and management staff training

Properties in our care

A snapshot of the properties we manage and brand across South Africa, Mozambique and Botswana, from bush lodges and mountain resorts to boutique city hotels, family getaways and conference venues.

  • Nogatsaa Pans Chobe
  • Ghoha Hills Savuti
  • Waterfront Guest House
  • Malkoha Lake St. Lucia
  • Piekenierskloof Mountain Resort
  • Bilene Club Lodge
  • Jackalberry Ridge
  • Mjejane Bush Camp
  • Burchell's Bush Lodge
  • Highland Run
  • Olifants River Lodge
  • Finfoot Lake Reserve
  • 10 2nd Avenue Boutique Hotel
  • Mount Savannah
  • Jozini Tiger Lodge & Spa
  • Zimbali Lodge
  • Little Switzerland Resort
  • Blue Marlin All-Inclusive Seascape
  • Oaklands on the Knoll
  • Hartenbos Lagoon Resort
  • Stonehill River Lodge
  • Avalon Springs
  • Le Franschhoek Hotel & Spa
  • The Peninsula All-Suite Hotel
  • Leisure
  • Wedding & Conference Facilitites

OUR GUIDANCE

Operational management

Through our dynamic, comprehensive offering, we support owners across a wide range of hotel types and classes. There’s no one-size-fits-all approach here. Our experience lets us meet the individual needs of owners who expect high performance, and that is what sets us apart from big-box hotel brands.

We deliver the following Operations management value-adds:

  • Full operational oversight in conjunction with the unit manager
  • Operational optimisation & analysis
  • Expense control and evaluations to maximise your bottom line
  • Strategic revenue management
  • P&L and cost reviews for best practice
  • Reputation management
  • Monthly reporting & reviews
  • Annual budgeting & capital expenditure planning
  • Group best practices & operating standards implementation
  • Health safety & hygiene auditing (Third Party Providers)
  • Energy efficiencies – real-time measuring – managing both electricity and water (Elective)

Through our dynamic and comprehensive offering, we assist owners across a wide spectrum of hotel product types and classes. It’s not a one size fits all approach, either. Our experience allows us to meet the individual needs of those who demand high performance — and that’s what separates us from other big-box hotel brands.

We deliver the following Operations management value-adds:

  • Full operational oversight in conjunction with the unit manager
  • Operational optimisation & analysis
  • Expense control and evaluations to maximise your bottom line
  • Strategic revenue management
  • P&L And cost reviews for best Practice
  • Reputation management
  • Monthly reporting & reviews
  • Annual budgeting &capital expenditure planning
  • Group best Practices & operating standards implementation
  • Health safety & hygiene auditing (Third Party Providers)
  • Energy efficiencies – real-time measuring – managing both electricity and water (Elective)

OUR GUIDANCE

When it comes to our teams, we believe in operating a sustainable and responsible business model that uplifts our people and their communities. Our approach to staff management and training is comprehensive yet empathetic — those on the ground are fully supported and cared for so that they can provide the best service for all guests.

Human resources & wellness management

  • Recruitment & selection vetting exclusive of placement costs
  • IR Management & oversight
  • Group development planning & integration with our learner management system
  • Training & development
  • Payroll & biometric time management services
  • Group wellness plan

Human resources & wellness management

When it comes to our teams, we believe in operating a sustainable and responsible business model that uplifts our people and their communities. Our approach to staff management and training is comprehensive yet empathetic — those on the ground are fully supported and cared for so that they can provide the best service for all guests.

Human resources & wellness management

  • Recruitment & selection vetting exclusive of placement costs
  • IR Management & oversight
  • Group development planning & integration with our learner management system
  • Training & development
  • Payroll & biometric time management services
  • Group wellness plan

OUR GUIDANCE

We’ve always valued financial optimal financial management & data analysis — using it to inform adaptable strategies that guarantee maximum profitability. Collecting, interpreting and organising financial intelligence is a crucial element of our management offering. These processes help us formulate short- and long-term financial goals for all hospitality assets within our portfolio.

Ensure financial performance efficiency:

  • Management Accounts & Reporting Oversight
  • Customised owner reporting, in addition to cash flow analysis, annual budget, and monthly forecasts
  • Statutory & Tax Payment Management & Compliance
  • Annual Business Forecasting & Cashflow Management Oversight
  • Specified Centralised Procurement Strategy
  • BEE (Elective & Costs Excluded)
  • Dedicated offsite Accountant (Elective & Cost Excluded)

Financial management

Sound financial management and data analysis have always been central to how we work. We use them to shape adaptable strategies that strengthen profitability, while clear, timely reporting keeps owners informed about their property’s performance.

Ensure financial performance efficiency:

  • Management Accounts & Reporting Oversight
  • Customised owner reporting, in addition to cash flow analysis, annual budget, and monthly forecasts
  • Statutory & Tax Payment Management & Compliance
  • Annual Business Forecasting & Cashflow Management Oversight
  • Specified Centralised Procurement Strategy
  • BEE (Elective & Costs Excluded)
  • Dedicated offsite Accountant (Elective & Cost Excluded)

OUR GUIDANCE

Stay ahead of new opportunities through simplified IT operations. We are consistently evaluating the latest digital tools and solutions to increase efficiency while reducing overall costs. Our in-house team of specialists are here to help you innovate and optimise your IT infrastructure whilst streamlining task-heavy processes.

Accelerate your digital transformation journey through our:

  • Monthly analysis & reporting
  • Backup & security services
  • Remote support for all users
  • Advanced technology solutions

Information Technology

Stay ahead of new opportunities through simplified IT operations. We are consistently evaluating the latest digital tools and solutions to increase efficiency while reducing overall costs. Our in-house team of specialists are here to help you innovate and optimise your IT infrastructure whilst streamlining task-heavy processes.

Accelerate your digital transformation journey through our:

  • Monthly analysis & reporting
  • Backup & security services
  • Remote support for all users
  • Advanced technology solutions

OUR GUIDANCE

As a full-service asset management provider with proven systems and strategies, each property we manage runs like a well-oiled machine. Our comprehensive approach to hotel management not only maximises investor value but brings in long-view, forward-thinking insight into what really matters.

Give your assets the competitive edge with our:

  • Research & property valuations
  • Product positioning
  • Franchise modeling
  • Asset repositioning & capital expenditure planning
  • Vacation club management

Asset management & consulting services

As a full-service asset management provider with proven systems and strategies, each property we manage runs like a well-oiled machine. Our comprehensive approach to hotel management not only maximises investor value but brings in long-view, forward-thinking insight into what really matters.

Give your assets the competitive edge with our:

  • Research & property valuations
  • Product positioning
  • Franchise modelling
  • Asset repositioning & capital expenditure planning
  • Vacation club management