FREQUENTLY ASKED QUESTIONS

You need to fill out the online reservation request form with your full details and the reservations department will reply to you within 24 hours.

You can view rates one our Online Booking Tool - click here. Alternatively, send an an enquiry below - click here.

Hotel guests check in time is anytime from 15h00 on the day of arrival.
Timeshare / Points bookings arrival time is also anytime from 15h00 on the day of arrival.
Check out time for all accommodation units is strictly 10h00 on the day of departure.
A late checkout will be charged at a rate of 250.00 per hour from 10h00.

All guests are requested to present their ID documents on arrival and all Points organization booking guests must present their Guest certificate as well as their I D documents.

Please be advised that the guest whose name appears on the guest certificate must be present upon checking in.

We provide safe parking in front of the hotel. Each room has an allocated parking bay.

If you arrive with more than one vehicle, the extra vehicles will find open parking bays at the one side of the parking lot that is not allocated to a specific unit number.

You can either call us on 023-6141150 or email us on reservations@avalonsprings.co.za where we will ask for all your details and make a provisional booking for you. A provisional booking form as well as our terms and conditions will be sent to you via email or fax. You will then be given a due date for payment of your full accommodation.

Your payment must then be received by us on that due date or your reservation will be cancelled. Proof of payment and the signed terms and conditions must be sent to us once you have made your payment. Once your payment has been received and processed by us, you will receive a confirmation of your reservation.

Based on 100% of the value of any quotation or booking, cancellations will attract the following cancellation fee:

a. Any cancellation received 30 calendar days or more before arrival date together with full details and supporting documents will be refunded in full.
b. Less than 30 calendar days before the arrival date will attract a cancellation fee based on 100% of the value of the booking,
c. No refunds will be given if reservation was postponed or amended to a future date, then cancelled, if the postponement or amendment is made within 30 days of the original arrival date.

Unfortunately, we do not allow any pets at the resort.

Should you have more guests that what we allow per room, the extra guests will have to book and stay in separate accommodation at the normal rack rates.

Should there be no extra accommodation units available for rental, the guests would have to return home.

We do not advise you to arrive here with extra guests as we do not allow more than the totals as per below:

Total Amount Of Persons Per Self Catering Unit: (rack rates or timeshare
Apartment - A type - max 4 persons only (recommend 2 Adults and 2 Children
Apartment - B type - max 2 adults and 4 children (12 years and younger) only
Apartment - C Type - max 2 Adults and 2 children (12 years and younger) only
Apartment - D type - max 6 persons only (recommended 4 Adults and 2 children)
All Mountain chalets: - max 6 persons only

All of the above totals are INCLUSIVE OF CHILDREN OF ANY AGE

What are you GPS co-ordinates and directions to get there?

Our GPS co-ordinates are:
33°45'56.94"S    20°07'02.76"E

Driving directions can be found here

For coming events and things to do in and around Montagu, go to the Montagu website.